Eliminating friction in an era of rising health plan costs
With healthcare costs climbing for both employers and employees, a positive plan member experience has never been more important.
In this HR.com article, “Eliminating friction between benefits teams and employees in an era of rising health plan costs” Laura Hescock explains how eliminating outdated subrogation questionnaires as a potential point of friction is a simple, high-impact way to modernize benefits operations to protect both plan assets and the employee experience.
In today’s high-cost healthcare environment, the question shouldn’t be “Who’s at fault?” but “Why are we still asking the employee?”
Laura Hescock, Chief executive officer