Our “No Member Abrasion” Pledge
No Member Abrasionsm reflects Intellivo’s commitment to protecting members from disruptive outreach by ensuring recovery efforts occur entirely behind the scenes – delivering a frictionless experience for the member and the plan. Health plans that uphold this standard preserve trust, protect member relationships, and strengthen confidence in the plan while maintaining effective financial stewardship.
The Ideal Member Experience
The Problem: Traditional Recovery Programs Place the Burden on Plan Members.
Traditional recovery programs rely on questionnaires, calls, and letters that require plan members to provide information about injuries and potential third-party responsibility.
For members, these requests feel confusing and intrusive. They arrive unexpectedly, sometimes months after care, and ask members to revisit difficult situations and respond to administrative inquiries unrelated to their treatment. Members are left questioning why they are being contacted when they reasonably expect their health plan to manage administrative matters on their behalf.
Instead, members are pulled into a process they do not understand and did not anticipate. These interactions frequently create frustration, dissatisfaction, and complaints to employers and benefits teams. Over time, repeated outreach erodes trust and weakens the member’s confidence in their health plan.
The Solution: No Questionnaires. Ever.
Intellivo Recovery Intelligence protects plan members by ensuring they are never burdened with questionnaires, calls, or administrative requests related to reimbursement.
Members should never be asked to revisit difficult events, navigate insurance complexities, or respond to inquiries unrelated to their care. Removing this burden preserves the trust members place in their health plan and prevents the frustration, confusion, and dissatisfaction that traditional recovery programs often create through disruption and intrusive outreach.
Recovery Intelligence strengthens financial stewardship without involving the member. The result is a fundamentally better model, one that protects members first, preserves trust in the plan, and ensures recovery never comes at the expense of the member experience.
Recover More. Stress Less. Let’s Talk.
Subrogation doesn’t have to mean disruption. Intellivo delivers better results — for your plan, your team, and your members