Three ways to create good member experiences after an accident
In the article, “Great Health Plan Member Experiences Don’t Happen by Accident“, Laura Hescock explains how the traditional subrogation process can frustrate members when they are asked to provide information after an accident. Hescock highlights how health plans and administrators can improve the post-accident experience for members by eliminating unnecessary paperwork, increasing transparency, and simplifying the subrogation process.
From a member experience perspective, especially after an accident, the health plan should play an invisible yet proactive role in making sure the claims process is seamless, comprehensive and easy.
Laura Hescock, Chief executive officer